Last updated: 19 August 2025
1. Who we are (Data Controller)
Podogen (“we”, “us”, “our”) is the data controller for personal data processed via our websites, online store, and customer service channels. This policy explains how we collect, use, share, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
2. Personal data we collect
We collect the following categories when you use our services:
- Identity and contact details (name, email, phone, postal address)
- Order and delivery details (products purchased, delivery address, billing address)
- Payment information (processed by our payment providers; we do not store full card numbers)
- Account details (login credentials, preferences)
- Communications (emails, messages, support requests)
- Technical/usage data (IP address, device identifiers, logs, cookies, analytics)
3. How we use your personal data (lawful bases)
We use your data for: (a) performing a contract and providing our products; (b) customer support and warranty; (c) processing payments and fraud prevention; (d) account management; (e) communicating service updates; (f) marketing with your consent or where permitted; (g) improving our website and products; (h) complying with legal obligations.
4. Cookies and similar technologies
We use essential cookies to operate our website and optional analytics/advertising cookies to understand performance. Where required, we request your consent for non‑essential cookies. You can manage preferences via your browser settings and our cookie banner.
5. Sharing your data
We share personal data with service providers (e.g., payment processors, IT hosting, logistics/couriers, analytics, marketing tools) under contractual safeguards. We may also share data with professional advisers, authorities where legally required, or in connection with a business transaction.
6. International transfers
Where we transfer personal data outside the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement/Addendum, standard contractual clauses, or rely on adequacy regulations, as applicable.
7. Data retention
We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Typical periods: order records up to 7 years; account data kept while your account remains active; marketing data until you opt out or after a reasonable period of inactivity.
8. Your rights
Under the UK GDPR you have rights to access, rectify, erase, restrict processing, object to processing (including direct marketing), data portability, and to withdraw consent at any time. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. Security
We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and regular monitoring. No method of transmission or storage is 100% secure.
10. Children
Our services are not directed to children under 13. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps.
11. Contact us
Email: info@podogen.com
United Kingdom address: Bow Business Centre, 153–159 Bow Road London, E3 2SE, United Kingdom
Turkey address: Meşrutiyet Mah, Şair Nigar Sk, No:6/21 Nişantaşı, İstanbul
12. Changes to this policy
We may update this policy from time to time. Changes will be posted on our website and, where appropriate, notified to you.